8ji Frequently Asked Questions

Creating an 8ji account is quick and straightforward. Visit the 8ji Login page and click the Register button. Fill in your full name, email address, mobile number, and preferred password. You'll need to verify your mobile number via OTP and complete a basic KYC (Know Your Customer) check to confirm you're 21 years old or above — as required by Philippine gaming regulations. Once verified, your account is active and ready to use.

The minimum age to register and play at 8ji is 21 years old. This is a strict legal requirement under Philippine gaming law as regulated by PAGCOR. All players must complete age verification during registration. Any account found to belong to a person under 21 will be immediately closed and any remaining balance returned. There are no exceptions to this policy.

Go to the 8ji Login page and click Forgot Password. Enter the email address linked to your account and you'll receive a password reset link within a few minutes. Check your spam or junk folder if it doesn't arrive in your inbox. Once you reset your password, you can log in immediately. If you're still having trouble, contact 8ji Support via live chat.

8ji requires a valid government-issued ID for KYC verification. Accepted documents include a Philippine passport, SSS ID, UMID, PhilHealth ID, driver's license, or Voter's ID. You may also be asked to submit a selfie holding your ID. KYC is required before your first withdrawal and helps protect your account from unauthorized access. The process typically takes less than 24 hours.

No. Each player is allowed only one 8ji account. Creating multiple accounts is a violation of 8ji's Terms & Conditions and may result in all accounts being suspended and balances forfeited. If you've accidentally created a duplicate account, contact 8ji Support immediately to resolve the issue before it affects your standing.

8ji supports the most popular payment methods for Filipino players: GCash, PayMaya / Maya, and bank transfers via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit cards linked to your bank account are also accepted. All transactions are in Philippine Peso (₱). Please note that credit card deposits and cryptocurrency are not accepted on 8ji.

The minimum deposit at 8ji is ₱100 for GCash and Maya transactions. Bank transfer minimums may vary depending on your bank's own transfer limits, but 8ji's minimum accepted bank deposit is ₱500. There is no maximum deposit limit for verified accounts, though very large deposits may require additional verification for security purposes.

GCash and Maya deposits are credited to your 8ji account almost instantly — usually within 1 to 3 minutes. Bank transfers may take longer depending on your bank's processing schedule, typically 15 minutes to 2 hours during business hours. If your deposit hasn't reflected after 2 hours, contact 8ji Support with your transaction reference number and we'll resolve it promptly.

Yes — and we strongly encourage it. 8ji's responsible gaming tools allow you to set daily, weekly, or monthly deposit limits directly from your account settings. Limits take effect immediately when reduced. Increasing a limit requires a 24-hour cooling period to prevent impulsive decisions. Visit our Responsible Gaming page to learn more about all available player protection tools.

8ji is known for fast payouts. GCash and Maya withdrawals are typically processed within 15 minutes for verified accounts. Bank transfers usually take 1 to 3 business days depending on your bank. Withdrawals requested on weekends or Philippine public holidays may take slightly longer. All withdrawal requests are reviewed by our finance team before processing to ensure security.

The minimum withdrawal at 8ji is ₱200 for GCash and Maya. For bank transfers, the minimum is ₱500. There is no maximum withdrawal limit for fully verified accounts, though large withdrawals may be processed in batches for security reasons. Make sure your KYC verification is complete before requesting your first withdrawal.

Common reasons for a rejected withdrawal include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account name and your registered payment method name, or a pending security review. If your withdrawal was rejected, you'll receive a notification with the reason. Contact 8ji Support via live chat for assistance — we'll help you resolve it as quickly as possible.

8ji offers a welcome bonus for new players on their first deposit. The exact bonus amount and terms vary by current promotion — check the Promotions section after logging in for the latest offer. All bonuses are subject to wagering requirements before withdrawal. You must be a verified player aged 21 or above to claim any bonus at 8ji.

Wagering requirements (also called rollover) specify how many times you need to bet your bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable funds. Different games may contribute different percentages toward clearing the requirement — slots typically contribute 100%, while table games may contribute less. Full details are in the bonus terms.

Yes — 8ji regularly runs promotions for existing players including reload bonuses, cashback offers, free spins on selected slots, and special event promos tied to Philippine holidays and major sports events like PBA playoffs, NBA Finals, and boxing matches. Log in to your 8ji account and visit the Promotions tab to see all currently active offers available to your account.

8ji offers a wide range of games for Filipino players: online slots from top providers, live casino games including baccarat, roulette, blackjack, and dragon tiger with real dealers, bingo rooms with multiple variants, and sports betting covering PBA, NBA, UFC, boxing, football, and more. Visit Slot, Bingo, or 8ji Casino to explore the full game library.

Absolutely. 8ji is fully optimized for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required. The mobile site is responsive and loads quickly even on standard mobile data connections. For the best experience, use an updated version of Chrome or Safari on your smartphone.

Yes. All slot and RNG-based games on 8ji use certified Random Number Generators (RNG) from licensed game providers. Live casino games are streamed in real time from professional studios with real dealers and physical equipment, ensuring complete transparency. 8ji only partners with reputable, internationally certified game providers to guarantee fair play for all Filipino players.

You can activate self-exclusion directly from your 8ji account settings under the Responsible Gaming section. Choose an exclusion period of 6 months, 1 year, or permanent. Self-exclusion takes effect immediately and cannot be reversed during the exclusion period. You can also contact 8ji Support via live chat to activate self-exclusion instantly. Visit our Responsible Gaming page for full details on all available tools.

Gambling is addictive. Know when to stop.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. You can call the PAGCOR Responsible Gaming Hotline at 1888 (available within the Philippines). 8ji also provides free self-exclusion, deposit limits, and cooling-off tools to help you manage your gaming. You don't have to face it alone — reach out for support.

8ji offers a full suite of responsible gaming tools: deposit limits (daily/weekly/monthly), loss limits, session time limits, cooling-off periods (1, 7, or 30 days), self-exclusion (6 months to permanent), and reality check reminders. All tools are free and available in your account settings. Reductions take effect immediately; increases require a 24-hour waiting period. See our Responsible Gaming page for the full guide.

Yes. 8ji uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorized third parties. We also use two-factor authentication (2FA) options and mandatory KYC to prevent unauthorized account access. For full details, see our Privacy Policy.

If you suspect your 8ji account has been accessed without your permission, change your password immediately via the 8ji Login page and contact our Support team via live chat right away. Our security team will review your account activity, freeze any suspicious transactions, and help you secure your account. We recommend enabling 2FA and using a unique, strong password for your 8ji account.

8ji collects and processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173). Your data is used solely for account management, identity verification, fraud prevention, and improving your experience on the platform. We do not sell your personal information to third parties. You have the right to access, correct, or request deletion of your data. Full details are in our Privacy Policy.